Next Generation
Customer Experience
What we do
SurgeCall is a Business Process provider with a local presence. Our team combines industry knowledge and
expertise with strategic planning and solid execution, providing clients with cost-effective
real business solutions at every stage of a customer’s life cycle.
- Our Entire Management Team is U.S. Based
- Escalation Calls Instantly Routed to Top-of-the Line Managers
- Online Access to Call Recordings Available to You Anytime
- Rigorous Agent Training and Performance Evaluations Get You Results
- 24/7 Call Centers with 99.9% Uptime Builds Your Revenue While You Sleep
- Custom Strategic Planning and Reporting Meet Your SLA Goals
SurgeCall service enables leading organizations to delegate technology-intensive processes to create continuously improving, high-performing processes over time. Our Services will improve your overall profit margin!
Our Services
- US Support & Off-Shore Support
- Inbound Customer Service
- Inbound Sales
- Cross Sales/ Upsell
- Order Verification
- Welcome Calls
What’s Included
- 24/7 Support
- Quality Control/ Auditing
- Dynamic Reporting & Metrics
- Client Portal Access
- Client Success Manager & more!
Contact Us
To inquire about any of our services, contact us by phone or e-mail. We are available 7 days a week for your convenience.
Phone Number:
Email: info@scbpo.com
